"I just received the TCM unit reports for 2021 and they are by far the best reports we have ever had. The state auditors will love the 1,337-page detail report that will enable them to easily choose a sample size to audit.

Brittco has been an enormous blessing to our agency and it is light years better than the Gatekeeper software we previously relied upon. We also generated $795,000 in TCM revenue in 2021 and that is nearly $100,000 more than in any previous year

Thank you for all the great work you do!"

Mark Schott, Tuscarawas County Board of DD

"We began using Brittco in early 2018 as our primary platform for TCM, ISP’s/Assessments, Incident Reports, tracking local funding, reports, client information screens, etc. Prior to this transition we had been using a combination of word documents, other software, and paper forms to complete most SSA work. Brittco allowed us to bring all of these aspects of our work to one user friendly platform.

It was an easy transition, and we were able to train our own staff on the system, but had the option to have Brittco staff train us if needed. The system is very easy to use and after a short time of exploring the platform, our staff were completing all tasks with ease. On top of everything else the system offers, it is the best system we have found for TCM documentation. Throughout the years of working with Brittco, I have been contacted on many occasions by other county boards about our experience with Brittco. Whether it was a short phone call or a demonstration in person with SSA’s they quickly learned of the benefits of using the Brittco system. As one of the original counties working with Brittco, I can say that it was the best decision we made for efficiency and functionality. I would recommend it to any county board looking to streamline their processes."

Jason Moyer, Logan County Board of DD

“Brittco software has improved data entry and management processes for our early intervention and SSA teams here at the BHN Alliance. It is easy to use and Brittco responds quickly whenever a question or need arises. We encourage you to contact Brittco to find out what they can do for you.” 

Steve Williams, Belmont County Board of DD

“The Brittco software has had such a positive & significant impact in Ashtabula County regarding incident reporting. It has improved efficiency of reporting, notifications, & filing, leaving staff more time to increase productivity in other areas! Over the past 27 years, we’ve spent endless hours waiting for providers to submit incident reports, deciphering what was written, then logging and filing the paper. Since our county board and providers began utilizing the user friendly Brittco software, we can see incident reports within seconds after they are submitted; the content is readable, and the sections of the report flow and meet rule requirements. And, the software program automatically compiles incident information into UI logs, which are accessible at any time to the provider and the county board. Providers eagerly jumped on board, and are excited about being able to access the internet based program from their office, an individual’s home, their car, and anywhere they have internet access. This easy to use program has tremendously improved our incident reporting process and eased providers into embracing technology. This Brittco program has significantly decreased paperwork, resulting in more time to implement other supports for the individuals we serve!” 

Pam Rose, Ashtabula County Board of DD

“Brittco Software has been an easy transition for the staff in our agency because of the user-friendly nature of the program. We utilize the web-based features for on-going access, and we appreciate the intuitive usability.  The most beneficial aspect of partnering with Brittco has been the continual support from their staff on agency questions and the implementation of agency requests.”

Travis Harrah, Marion County Board of DD

“For my staff, BrittCo has been such an easy transition.  The products are intuitive and require very little training to get staff up and running.  Anytime we have questions, BrittCo’s IT support has been quick to respond (often within minutes) and they constantly are adding to their help section and FAQs which have been great training resources.  It is not uncommon for Scott, Tyler or one of their team members to reach out and check in with us to make sure things are going well, to answer questions or brainstorm about new product elements being added.  We appreciate our partnership with BrittCo and how it supports the work of helping people with Developmental Disabilities.”

Andrew Taylor, Knox County Board of DD

"Switching to Brittco was one of the best decisions our county board made!  We love that the software is simple, user friendly and web-based, so it can be easily accessed anywhere.  Our SSAs use Brittco to complete many tasks including TCM, incident tracking and the Ohio ISP, just to name a few. The support Brittco leadership and staff provides is quick, responsive and they are open to new ideas or suggestions.  We love our partnership and look forward to continuing it for many years in the future! "

Amy Brinkman, Wood County Board of DD

“Brittco is a user-friendly system that offers significant time saving for our SSAs. Brittco is accessible for staff that work remotely and need to update case notes in a timely manner . The system is intuitive which allowed for a very smooth and easy transition. Technical support is very helpful and responds quickly to any change requests or questions from the SSAs. The SSAs are very thankful for the county board’s business decision to use Brittco as our system of record.” 

Amanda Siegle, Auglaize County Board of DD

"Brittco is an innovative and cutting edge web application, and the staff are very open to feedback.  They are easy to get ahold of and are very responsive to our needs.  Their reports make it simple to wrangle large datasets into easy to read information, and the user interface is very clean, and easy for County Board staff to learn.

Thanks for all you do!"

Alan Potter, Wood County Board of DD

“I always seek to improve operations, increase efficiency, and make jobs easier.  When I attended a demo of Brittco,  I realized their software was intuitive and easy to use.  When implementing the Brittco software, the learning curve for employees was swift, and I was inundated with positive feedback.  Brittco exceeded expectations!”

Mike Pelcic, Pickaway County Board of DD

"I appreciate the quick response time from their support folks. When I email them they get back to me almost immediately."

Jess Underwood, Hocking County Board of DD

"The entire Brittco system is so user friendly. I especially like the ability to create UI and MUI reports in the Brittco system. I also like the ability to run a variety of useful reports."

Angie Boyle, Hocking County Board of DD

"I really like everything about Brittco, from running reports on my TCM, to being able to create UIs or MUIs, to TCM itself. Its very user friendly."

Stacy Harden, Hocking County Board of DD

"I will echo how user friendly it is.  I also like that we are able to connect to it via smart phone. I needed a plan date the other day and was able to easily pull it up.  "

Beth Hackney, Hocking County Board of DD

"I appreciate how user-friendly the whole Brittco software is. It’s simple to go from TCM, to pulling reports, along with quick access to the dashboard. I rely on the notification system for MUI/UI reports, upcoming span dates and much more."

Tammy Norway, Hocking County Board of DD

"Coming from another County and previously using Gatekeeper, I can say I love Brittco! It is much more user friendly than any TCM system I have ever used. Brittco is easy to navigate, and I can put a plan together with ease. Everything in Brittco is easily accessible, and I do not have to continually exit and enter to input the information I need. In addition, with the implementation of the OISP, Brittco makes it so easy to create the new plans. Brittco is great, easy to use and incorporates everything I need into one neat package!! I am thrilled to be able to use it!"

Cindy Carver, Crawford County Board of DD

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"Defiance County has been using the Brittco system since May of 2020, initially with TCM, then expanding to Early Intervention case notes, and most recently with the Ohio ISP.  Our "go live" date happened to be six weeks into the start of the pandemic, but could not have gone any more smoothly.  On day one of the transition, SSAs were entering casenotes.  The transfer of information was seamless, and the support offered by Brittco was quick and thorough, as it continues to be to this day.  The Brittco team is very helpful in taking suggestions and maximizing their system to meet additional needs."

Pat Uhlenhenke, Defiance County Board of DD

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"The Brittco system is especially easy to navigate and very intuitive.  Data entry is easy, with no need to search through folders to find the right entry area.  Only a few clicks are necessary to start a case note, with time, date, location, and activity/service right there to choose from, with ample space for case note text.  Personalization of drop downs is also possible.  Each note also has an option for attachments and to be either flagged or marked confidential.  Reviewing and approving case notes is incredibly easy, by just clicking a report, reading, and approving.  Creating invoices is as simple as creating a report."

Pat Uhlenhenke, Defiance County Board of DD

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"Brittco software can be a complete tool for county boards in that it is not only for TCM, but can serve multiple components of a program.  Also available are sections on incident reports, family supports, vendors, and funding options.  It contains a time clock function, where staff can document non TCM related activities to help keep track of productivity.  Ready made forms are also available, with an ability to easily create your own.  This has been incredibly helpful in meeting the specific needs of our county."

Pat Uhlenhenke, Defiance County Board of DD

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"With all the apprehension we had in beginning the Ohio ISP, Brittco could not be any easier.  The format guides you through the questions, with ample space for detailed responses.  As with the rest of the system, there is no need to repeatedly click to find the areas; the layout is straightforward and clear.  Suggestions to improve the Ohio ISP process, as well as the system as a whole, have been well received by the Brittco team, and have been incorporated to make the process smoother and user friendly.   

Pat Uhlenhenke, Defiance County Board of DD

"Holmes DD recently transitioned to Brittco and we are exceedingly pleased with our decision! The software is extremely user friendly and intuitive.  Staff find it easy to navigate, write/review/correct case notes and access reports. SSAs like that they can track peoples' birthdays and easily set up common phrases. Our office manager likes that the system is easy to learn and setting up security is a cinch. Our Early Intervention team saves hours each month with our new process using Brittco for Title XX logs and unit calculation

Another plus is the system is accessible via the internet allowing us access to our information from anywhere including documents in our archival system which is linked to Brittco. All staff speak highly of the quality and timeliness of Brittco support. Now that we are a customer of Brittco, it is easy to see why so many County Boards of DD have made the switch!"

Marianne Mader, Holmes County Board of DD