Hi, my name  is Tiffany Smetana. I'm the owner and CEO of Solid Rock On Which We Stand. We're a medium-sized agency in Geauga County, serving adults with special needs. We offer services in our day program. We also offer non-medical transportation services to individuals who work in the community or need various transport to locations where they go. We also have payee services where we help manage individuals' funds and social security benefits, and we provide community employment services, job coaching supports as well. We currently serve about 30 individuals in our agency.

We've been using Brittco for over six years now.

Before Brittco, all of our documentation was done through paper. So all of our MARs data and goal collections, transportation logs, UIRs, everything was done through paper. It became just a growing pain for us. It became really cumbersome given the number of individuals that we were serving. And so, we were looking for a software that really streamlined our processes, allowed the staff to get in and get the important documentation done, but then spend more time with the individuals and really focus on their care.

The staff overall really embraced the software when we introduced it. There were some pain points that were a little bit resistant to it, who might not be as tech-savvy. But what we found is, especially those staff, once we presented them and trained them and how to use the system, found it very easy and found that it really made their life at work and following through on their responsibilities pretty painless.

One of the biggest values that Brittco has given to us is the staff timekeeping. So this really allows our staff to be held accountable to the comings and goings, especially when there were night staff and they needed to be awake at a certain time. Knowing that they truly were awake to serve the individual's needs, not only gave us peace of mind, but the guardians of the individuals that we served peace of mind. And then, from an administrative standpoint, being able to flow that electronic timekeeping into really easily designed payroll reports on our payroll. And it is just shaved hours and hours every week off of our payroll process. And again, the entire streamlining process that Brittco offers us and the time that's saved allows all of us to then be able to spend more time focusing on our mission, on delivering excellent service to our clients, and also building strong relationships with our staff, which is equally important.

Brittco's support is really a wonderful team. They are extremely responsive to our requests. They'll email back right away. They listen to our feedback and help build and design the software and evolve it over the years to be even better. And they're very patient with us. So during different learning curves, they'll even set up Zooms with us and help us walk through and troubleshoot what we may not be understanding or any things that need to be tweaked and ironed out. It's been really helpful.

My name is Robin Bacola. I'm the executive director here at Community Connections Northeast Ohio.

We actually provide all services from supported employment to vocational, adult day, non-medical transportation. Really the only service we don't provide is going to be residential. We do do shared living, but we do not provide residential. Other than that, we provide all the other services available. We serve in total about 130 individuals. We have been using Brittco since March of 2015. We opened in March of 2015. I had attended a conference prior to our opening date and it was recommended to me. So I came back and immediately contacted Brittco and set it up. So it was with us since as soon as we opened. I didn't want to have to bring another system in. I wanted a system to start with. And we have remained with Brittco the entire time.

Staff say that once they actually are using it, it's very simple for them. It's just click and add the information we need, and the nice part is, then it's there.

Absolutely number one is going to be the incident reporting. It's all electronic. Once the incident is reported, we can then send it to Guardians, we can send it to residential and we certainly can get it out there to the SSA and the MUI department if necessary. So that's one huge thing we really like about Brittco. The other thing that we like is just the data import. We are able to get that information in, able to monitor our goals, our outcomes. So those are probably two of the biggest things that we like. We also like actually the fact that we can add pictures. And so when the staff come in, they can see the picture of the person and that we have that little kind of sidebar where we can put the most important information. And without that, I don't know that I could have built the program that I have and the system of record keeping that we have. So that's a big one. When I reach out to Brittco now, I get a response that very day.

My name is Paula Taylor. I'm the director of Adult Day Programming. When I first started here, I had no computer, nothing. I didn't... Nothing. But once I started working with Brittco, it was easy and I fell in love with it. Like Robin said, when I have to submit a ticket in for any problems, I get an answer immediately. So that's really nice.

I am Tracy Watson. I'm the program supervisor at Catholic Residential Services.

We're a small nonprofit. We have nine group homes in Hamilton County and we do in-home services and transportation.

We started using Brittco in May of '22.

We were using an older documentation system. I mean, it really wasn't meeting the needs of our agency. It didn't have any trainings or the clocking in and clocking out functions weren't always working and the documentation was really lacking on it, so it kind of drove us to look for a new system.

The online training tool was phenomenal. It's always being updated. It's always changing. The clock in and clock out functions were really nice. It has that geo tracker on it, which was really good for our agency, and also just the wide array of reports it has.

Brittco is very user-friendly. It was a lot easier than I thought it was going to be. They've really took to it. It's pretty self-explanatory. It's not hard to use. It's easy to navigate. So I think the staff really appreciate that aspect of it.

Each of our home managers is a trainer, and then they've also trained their assistant managers or team leads to train them. We have about half a shift where they just are on the Brittco system. They're learning how to document, how to clock in and out, how to do progress notes, how to access the online training features and all of that.

I think the reports feature is one of my favorite things about Brittco because there's so many to choose from. It can pull information from all different categories. And I've found that if I can't find a report for what I need, I've emailed customer support and they've helped me and they've created reports for me and they've been so helpful.

They've been phenomenal. Anytime I need something, it's easily accessible. I can just click on the help button through Brittco and talk to someone. They email me right away. They've customized reports for me. They've walked me through steps when I haven't been able to figure something out. I mean, I really can't say enough about how awesome the support team is.